Limited Warranty Policy
Only applies to orders with a written warranty statement
By: reLink Medical LLC
Effective:  March 7, 2024

1. TERMS OF PURCHASE AND SALE; ACCEPTANCE. These Terms and Conditions of Sale (“Agreement” or “Terms”) shall apply to all sales made by reLink Medical, LLC (“Seller”) of any product or service (together “Order(s)”) to the customer (“Buyer”). By placing an Order with Seller, Buyer expressly agrees to be bound by the terms and conditions stated in this Agreement to the exclusion of all other prior understandings, terms, conditions, warranties, communications, or representations by Seller. Any additional, different, or conflicting terms or conditions contained or incorporated into Buyer’s offer, purchase order, or other written or oral communication are hereby rejected and shall not be binding upon Seller. Seller reserves the right to make changes to these Terms at any time by posting such changes here, and such changes shall apply to all Orders after such date. Seller reserves the right to reject any Order for any reason. Seller reserves the right to correct, without any liability, any typographical, clerical, or other error or omission included in any Order, including without limitation such errors contained in any product description, sales listing, quote, offer, purchase order, invoice, or shipping document. If Seller’s correction of any such error results in a material change to the Order, Buyer’s sole remedy shall be to cancel the affected Order, or part thereof, and to receive a refund of any payment made in advance. Seller reserves the right to take any action it deems necessary to address Buyer’s violation of these Terms, including without limitation, the suspension of Buyer’s ability to purchase products from Seller. Seller and Buyer further agree that no Order shall constitute a consumer transaction.

1. Seller Product Limited Warranties. For Written Warranty Statements that specify a Seller product warranty, Seller warrants to Buyer that the Orders shall be free from defects in material and workmanship for the warranty period specified in Seller’s Written Warranty Statement. If a warranty period is not specified in the Written Warranty Statement, the warranty period shall be for thirty (30) days. All product warranty periods start on the date of the original shipment of the Order.

2. Seller Service Limited Warranties. For Written Warranty Statements that specify a Seller service warranty, Seller warrants to Buyer that such services shall be carried out with the same degree of reasonable care and reasonable skill which is standard within the industry. If a warranty period is not specified in the Written Warranty Statement, the warranty period shall be for thirty (30) days. All service warranty periods start on the specific date of service completion.

3. Pro-rated Warranties. If a Seller product or service warranty is designated as pro-rated by Seller, warranty coverage related to refund or credit shall be pro-rata based on the number of months remaining in the warranty period (e.g., if three (3) months have passed in a six (6) month warranty, remaining coverage is fifty percent (50%) of the purchase price, exclusive of fees and charges).

4. Seller Warranty Limitations. Warranty claims must be made by written notice to Seller and received within the specified warranty period. Warranty coverage for a Seller warranty is contingent upon the following: (a) Buyer establishes that the product(s) has been properly installed, maintained, and operated within the limits of its intended and normal usage; (b) upon Seller’s request, Buyer returns to Seller any defective products or portions thereof; and (c) Seller promptly receives written notice of any defect and such defect is verified upon return of the product to Seller or upon inspection by an authorized representative of Seller, at Seller’s option. If Buyer, after delivery, modifies, alters, substitutes, or changes any of the products, then Seller’s warranty with respect thereto shall be null and void and of no force and effect whatsoever. In no event do Seller’s warranties provided hereunder extend to: (i) defects due to misuse, abuse, neglect; (ii) products not used in accordance with the manufacturer’s, Seller’s, or normal operating and maintenance instructions, (iii) damage caused by corrosion or erosion, (iv) wear and tear, (v) damage caused by Buyer’s failure to provide a suitable installation or operating environment, (vi) damage caused by use of the product(s) for purposes other than those for which it was designed or intended, (vii) damage caused by disasters such as fire, flood, or other casualty, (viii) damage during shipment, (ix) causes external to the products such as, but not limited to, power failure or electrical power surges, (x) improper storage and handling of the products, or (xi) use of the product(s) in combination with equipment or software not supplied by Seller. Orders replaced under the terms of this warranty are covered for the remainder of the original warranty term unless otherwise specified in writing by Seller and shall be subject to the warranty replacement procedures set forth herein.

5. Warranty Replacement Procedures. Buyer must obtain prior approval from Seller, by way of a valid Return Merchandise Authorization (“RMA”), prior to making any warranty return or returning any Order for warranty replacement. Such approval must be sought within the specified warranty period. A technical support call may be required before an RMA will be issued. If Seller’s RMA requires shipment of an item to Seller or a third party, Buyer must ship the item to the address specified in the RMA, prepaid, through an approved or commercially recognized delivery service or carrier, and the warranty return must be received by Seller, or the specified third party, within ten (10) business days of Seller’s issuance of the RMA. All items must be shipped in appropriate packaging to protect from damage. Any warranty return received by Seller without Seller’s prior issuance of an RMA, or outside of the ten (10) business day period above, will not qualify for warranty repair, replacement, or credit. Buyer shall cooperate with all reasonable requests of Buyer concerning the warranty claim, including without limitation shipping and handling instructions, and requests for information such as requests for a full description of the alleged defect(s), serial numbers, identifying markings, and photographs or videos. If a warrantable defect or deficiency is confirmed by Seller or its agent(s) after evaluation, Seller will, in its sole discretion, either (i) repair the defective product or portion thereof, (ii) replace the defective or missing product, part, accessory, or portions thereof, or (iii) issue a credit. Seller may contract with third parties of Seller’s choice for the performance of warranty repairs. Warranty replacement requests are subject to product availability. Warranty credits will normally be issued within fifteen (15) business days of final approval and confirmation.

6. DISCLAIMER OF WARRANTIES. THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, EXPRESSED OR IMPLIED, AND ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE, PRODUCT QUALITY, PERFORMANCE AND/OR DESIGN, AND ALL WARRANTIES ARISING FROM ANY THEORY OF RECOVERY OR FROM THE COURSE OF DEALING OR USAGE OF TRADE ARE HEREBY EXPRESSLY DISCLAIMED BY SELLER.

7. Manufacturer/Supplier Warranties. For Written Warranty Statements that specify that a product is provided with a manufacturer or supplier warranty, Seller agrees to pass through to Buyer such warranty to the extent permitted by the terms and conditions of the warranty. All claims for such manufacturer or supplier warranties must be made directly to the respective manufacturer or supplier as specified in the terms and conditions of the warranty. Buyer acknowledges and agrees that Seller does not act as a representative or distributor of such manufacturer or supplier and is not authorized to (i) adjust, amend, or change the terms and conditions of any warranty, or (ii) receive, review, or approve any warranty claim.